I need my carpet fastened this carpet appears outdated and wrinkled. I also must get exactly the same customer service that I obtained when “Empire today” sales agent to start with came to my home to acquire my company.
Your fulfillment is vital to us, and we’re upset to listen to that this was your experience. We’ll be in contact with you soon to even more address your considerations.
– Installation day two: The performs ended up amazing and labored very difficult. It was very clear they did not want to return An additional day although, and ended up finishing about nine:30 PM, which was A serious inconvenience to may well family members with two young little ones.
We’re glad to hear that you've got been contacted. We’ll proceed to abide by up with you until finally your installation is completed.
June twenty five, 2018 at 7:28 am There’s an employee Tony Butterfield, who was once from the Philadelphia market place and has considering the fact that transferred to your San Diego marketplace, who’s teaching revenue reps an unethical techniques to gather the self gen reward as type of a method round the rules. If one particular employee is this unethical can make just one speculate how he might be trustworthy and give a purchaser the best amount rather than managing a rip-off on them when about the cell phone Together with the gross sales rep coaching him/her together.
We’re upset to are aware that you continue to be unsatisfied, and understand that this has long been a irritating experience in your case. We’ll proceed to review your worries, and we’ll be in contact along with you shortly.
The IM will take the required actions to deal with consumer installation fears While using the purpose of securing shopper fulfillment. Skills:
We dislike delays about you do, and sincerely regret the inconvenience. We’ll be in touch with you shortly to reschedule your installation.
They don’t even need to look at the wall and baseboards they ruined. I nonetheless don’t have light-weight in my Bed room. And the better part is I’m in a wheelchair and can’t to almost all of the plugs. it's been a residing HELL i GUESS I will have to get a lawyer to receive them to repair what they have got destroyed, These are the worst..
June four, 2018 at 3:seventeen pm We experienced a salesman occur out to our residence in quote us a price for our kitchen and laundry room when it arrived down to doing The task they came out and just carried out the kitchen area spot they had no understanding of the laundry home once we contacted them he mentioned that he under no circumstances quoted a selling price for your laundry room that's he lifeless I contacted Empire The salesman appear out to your home complaining that this was intending to arrive outside of his pocket for the error what did I want anything for free he quoted to me also that he was only earning $40 Fee off that occupation that $400 was about to need to appear out of his pocket he also stated to me was I willing to fork out Section of it I said no I can pay $150 more It isn't my fault which you messed it up I do feel that I mustn't really need to occur outside of pocket on just about anything but he agreed to this and left our household didn't listen to almost nothing back again from him so I named Consumer Care yet again he phone calls me today telling me basically I had been a liar that he didn't agree to that witches he agreed to this before me and my spouse and also the people installing the floor not but have I heard again from any person at this time as today on this issue it’s all guarantees that they'll Speak to you or they may e-mail you they are going to make this happen for a long period of time to ignore The problem with any luck , my wording is appropriate within the spelling sorry if It's not I believe people today should look into the specific situation more right before acquiring floors I will likely not provide click here them with a fantastic score till they keep with the assure of what they said they were being intending to do right until that time I will not likely give a great crafting or the rest I'm not positive how I got to this distinct web page but I’m glad I did by the way the only real motive I agreed to the $a hundred and fifty more Simply because he created me and my wife come to feel guilty get more info that he was about to should come outside of pocket for hundred bucks that is I feel that is rather lower down
Thank you for bringing your issues to our interest. We sincerely apologize for the practical experience, and know that we’ve spoken to you personally with regard to your considerations. If you proceed to acquire concerns be sure to Speak to us at customersupport at empire-today.com.
We fully grasp your frustration, and we’re sorry to listen to that you just had been unhappy While using the carpet padding you gained. Be sure to email us at customersupport@ empire-today.com with each your account and make contact with details. You'll want to mention Headquarters in the subject line.
November 6, 2017 at eleven:fifty eight am We bought a carpet for our lessen amount, a 12 months afterwards we began noticing carpet rolls so i referred to as Empire Today to find out when they might have their installers return to tighten up the space. The customer service agent gave me a confirmation selection and explained to me that Steve Fulbright would get in touch with me back to set up an appointment with me to come out to begin to see the carpet.
I advised Lisa I understood on Friday at 10am I had been a precedence on her phone list and which you Lisa waited until eventually 321pm to phone me ideal prior to deciding to remaining. If I had been such a precedence you need to have termed me that early morning. Now you say it is possible to reinstall anytime Each time I am out there. I discussed for you that my window of chance for Empire to appropriate there misstate is past I'm not available as I've a tight program. You need to have known as me during the last 10 times but you didn’t then you mentioned you bought authorization from upper administration to switch the flooring you ought to have completed that on Saturday 12/9/17 and why didn’t anybody simply call me on Saturday. She couldn’t solution that issue. I possess the voice mail she still left.